Refund and Returns Policy

Refund Policy

Welcome to Pxlens! Thank you for joining our community! We are delighted to have you as a member and appreciate your interest in our platform for royalty-free images. Our refund policy has been meticulously designed to ensure that you have a complete grasp of how refunds and returns are managed for your digital product purchases on our platform. Kindly read this policy thoroughly before making any purchases.

1. Digital Image Purchases

At Pxlens, our utmost dedication lies in providing digital images of outstanding quality that are unparalleled in every aspect. Our digital images are created with the intention of being easily accessible and enjoyable, offering you immediate benefits. Given the unique nature of digital products, our refund policy is designed as follows:

a. Refunds due to technical problems:

We apologize for any inconvenience caused by occasional technical difficulties that may prevent you from having the flawless experience we continuously work towards. If you encounter any technical difficulties that hinder your effective usage of the downloaded picture, please do not hesitate to contact us at [email protected]. Once our team evaluates the situation thoroughly and determines that it is indeed justified, we will consider the possibility of issuing a refund. We will examine all such requests on a case-by-case basis and are subject to the sole discretion of Pxlens.

b. Non-Refundable Downloads:

Refunds or re-credits for purchased files are not available once you have successfully downloaded an image from Pxlens. This policy is in place to prevent any potential misuse of digital content once it has been acquired.

2. Incomplete Download Scenarios

In instances where your payment has been debited, but the image download remains incomplete, we have a dedicated process in place. It’s important to consider potential factors, which may include end-user internet connectivity issues not directly within our control.

a. Transaction ID Submission:

If your payment has already been deducted, but the image download was not successful, we kindly ask you to contact us promptly at [email protected]. Please provide us with the transaction ID, email, or whatever. We will then initiate the necessary steps to verify the transaction and ensure that you receive access to the purchased image.

Please understand that while we are committed to ensuring a smooth experience, variables like internet connectivity are external to our platform’s direct influence. We appreciate your understanding and cooperation in such scenarios.

3. Subscription Module Absence

While our current platform does not encompass a subscription-based model or trial period, we would like to clarify our stance on refunds under such circumstances:

a. Subscription Trial Period:

Pxlens does not currently offer subscription-based services or trial periods. As a result, all purchases made on our platform are considered final upon completion. Before finalizing your purchase decisions, we urge you to give them careful thought.

4. Technical Issue Reporting Period

At Pxlens, ensuring the functionality and quality of our digital images is of paramount importance. To deliver the highest level of service, we have implemented a specific policy regarding the reporting of technical issues with downloaded images.

a. Reporting Policy Duration:

We kindly request that any technical issues with downloaded images be reported within seven (7) days of the original purchase date. This policy duration has been carefully established to provide an adequate timeframe for addressing and resolving potential technical challenges.

b. Post-Policy Reporting Period

After the stipulated seven-day reporting policy period, our capacity to address technical issues becomes limited. Unfortunately, we are unable to assure assistance or resolution for concerns reported beyond this timeframe. This policy is in place to maintain efficiency while addressing technical matters and to ensure the continuity of our seamless service.

We urge you to thoroughly assess and evaluate your downloaded images within the specified time range. If you have any technical concerns, we advise you to get in touch with us within a week to receive timely assistance.

We value your understanding of this policy, which allows us to consistently deliver excellent service and uphold the standard of our online platform. Your satisfaction remains our top priority, and our commitment to providing effective solutions within the defined policy period is unwavering.

5. Frequently Asked Questions (FAQ)

Here are some commonly asked questions that shed light on various scenarios related to refunds and returns for your image purchases. As we strive to enhance and perfect our refund policy, we will continuously update it with additional questions and their corresponding answers in the days to come.

Finally, your feedback is valuable, and we’re continually striving to improve our services based on your needs. Thank you for being a part of the Pxlens community.

6. Need help? Get in touch.

If you have any inquiries or concerns regarding our refund policy, please contact us here. Our goal is to ensure your satisfaction and provide a seamless experience while interacting with Pxlens’s collection of premium images.

Last updated: September 1, 2023.

Please note that this refund policy is subject to modification without prior notice. We recommend revisiting this page periodically to stay informed about any updates or changes.

We greatly appreciate your understanding.